Most Georgia households compare gas marketers on price. That makes sense, but a rate is a snapshot. It can change next month. A marketer's complaint record with the Georgia Public Service Commission (PSC) builds up month after month, and the PSC publishes it for anyone to read. This guide explains what that record is, where to find it, and how to use it. Then we share our own.
What is the Georgia PSC Gas Marketer Scorecard?
The Gas Marketer Scorecard is a monthly report published by the Georgia Public Service Commission, the state agency that regulates natural gas marketers in Georgia. Each month it lists how many complaints and general questions the PSC received about each marketer, sorted into three categories: Billing, Service and Deceptive Marketing.
The PSC publishes it as a service to Georgia consumers. It does not rank marketers, grade them or endorse any of them.
Where can I find the scorecard?
The scorecard is on the PSC website at psc.ga.gov/utilities/natural-gas/gas-marketer-scorecard. Each month has its own page, and older months are in the archive linked from the same page. The PSC usually posts a month about five to six weeks after it ends.
What do the three complaint categories mean?
The PSC defines them this way:
- Billing: the amount of a bill, not receiving a bill, delayed billing, payment arrangements, deposits, and other billing or pricing concerns.
- Service: not being able to reach the marketer, delays in getting service reconnected, disconnections in error, and other customer and service quality issues.
- Deceptive Marketing: slamming (switching your gas service without your permission), unauthorized changes in service, and other deceptive practices.
Billing and Service contacts can come from honest mistakes or simple questions. Deceptive Marketing is about how a company sells to you, so many shoppers read that column first.
How should I use the scorecard when choosing a gas marketer?
A few habits make the scorecard more useful:
- Look at a full year, not one month. A single month can be noisy. Add up twelve months, or compare full calendar years.
- Look at the categories, not just the total. A marketer with mostly billing questions is a different story from one with deceptive-marketing contacts.
- Look at the trend. Is the count going up or down from year to year?
- Keep company size in mind. The PSC publishes raw counts, not complaints per customer, and it does not publish how many customers each marketer serves. A marketer with more customers will tend to log more contacts. Counts tell you a lot, but they are not a per-customer rate.
- Use it alongside other information. The PSC itself says a marketer "may not be at fault" for some complaints and that many are still being investigated when they are counted. It suggests using the scorecard together with other resources, such as rates, contract terms and customer reviews.
What does the scorecard show for True Natural Gas?
Here is our record, as published by the Georgia PSC:
- 2025: The PSC received 10 complaints and inquiries about True Natural Gas: 8 billing and 2 service. That is 2.1% of the 482 the PSC logged for all Georgia gas marketers that year.
- 2024: The PSC received 15 complaints and inquiries about True Natural Gas: 12 billing and 3 service, out of 497 market-wide.
- From 2024 to 2025, our count fell by a third, from 15 to 10, while the market-wide total stayed about the same.
- Deceptive Marketing: the PSC recorded zero deceptive-marketing complaints about True Natural Gas in every year from 2019 through 2025.
These are raw counts, so they partly reflect how many customers each company serves. We share them because they are published by the state, not by us, and because you can check every number yourself.
Why does a complaint record matter more over time than a rate?
Rates move with the market and can change every month. A complaint record is built one month at a time over years, by a regulator, from contacts made by real customers. It shows how a company handles bills, service problems and sales over the long run. That is why we think it belongs next to price when you choose a marketer.
If you ever have a problem with your gas service, call us first so we can fix it. You can also contact the PSC directly through the "File a complaint" link on the scorecard page.
Frequently asked questions
Is True Natural Gas a utility?
No. True Natural Gas is a natural gas marketer regulated by the Georgia Public Service Commission. Atlanta Gas Light delivers the gas and maintains the pipes no matter which marketer you choose.
Does the PSC rank or rate gas marketers?
No. The Georgia PSC Gas Marketer Scorecard reports how many complaints and general questions it received about each marketer each month. It does not rank, grade or endorse any marketer.
How many PSC complaints did True Natural Gas have in 2025?
The Georgia PSC received 10 complaints and inquiries about True Natural Gas in 2025, 8 billing and 2 service. That was 2.1% of the 482 logged for all Georgia gas marketers that year.
Has True Natural Gas had any deceptive-marketing complaints?
The Georgia PSC recorded zero deceptive-marketing complaints about True Natural Gas in each calendar year from 2019 through 2025.
Does the scorecard show complaints per customer?
No. The scorecard shows raw counts, and the PSC does not publish how many customers each marketer has. Larger marketers will tend to log more contacts, so compare counts with company size in mind.
Note on sources: All figures are complaints and inquiries received by the Georgia Public Service Commission, as published on its monthly Gas Marketer Scorecard pages, January 2019 through December 2025. The PSC notes that a marketer may not be at fault for some complaints and that allegations may still be under investigation when counted. The PSC does not publish customer counts, so no per-customer comparison is made.